Brexit helpline information for businesses
For general Brexit enquiries, please contact our Prepare for Brexit helpline.
Our Prepare for Brexit helpline operates Monday to Friday, 8.30am to 5.30pm.
Telephone: 0300 303 0661
For general customs queries, please contact the HMRC Customs and International Trade helplines.
The Government has published a full list of business actions and the relevant helplines
Customs and international trade helpline
The Customs and International Trade Helpline is the main route in for customers with general customs and operational queries.
Telephone: 0300 322 9434
Opening hours
Monday to Friday: 8am to 6pm
Closed Sundays and bank holidays.
New computerised transit system (NCTS) - general enquiries
- New Computerised Transit System (NCTS) Helpdesk: ncs.helpdesk@hmrc.gov.uk
- Export Control System (ECS) Helpdesk: ecs.helpdesk@hmrc.gov.uk
- Import Control System (ICS) Helpdesk: ics.helpdesk@hmrc.gov.uk
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Phone
You can also call HMRC for help and advice.
Telephone: 0300 322 7095
Opening hours
Monday to Friday: 8am to 5pm
Closed weekends and bank holidays
New Computerised Transit System: online services
Call HMRC for advice on using the Import Control System and the New Computerised Transit System online, including:
- registering
- enrolling
- logging on
Telephone: 0300 200 3701
Opening hours
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Contact the 24/7 mailbox to talk to the helpdesk
National Clearance Hub
Imports and exports
Call for advice about imports or exports submitted to the National Clearance Hub for clearance.
Telephone: 0300 322 7900
Opening hours
24 hours a day, 7 days a week
Import inventory control
Call for advice about air and maritime import inventory control.
Telephone: 0300 322 7919
Opening hours
Monday to Friday: 9am to 5pm
Customs Input Entries (CIE)
Call for advice about declarations submitted for Customs input.
Telephone: 0300 322 7909
Fax: 03000 588 475
Opening hours
Monday to Friday: 9am to 5pm
Transfer of Residence
Call about Transfer of Residence applications submitted for processing.
Telephone: 0300 322 7064 (option 4)
Opening hours
Monday to Friday: 9am to 5pm
Border support
This service is for questions around a specific consignment that is already live in transit. The borders operational teams will focus on ensuring those goods progress through clearance smoothly.
For export documentation support please contact your nearest Chamber (available to all Scottish companies, not just members of the Chambers).
Telephone: 01224 343900
Email: documentation@agcc.co.uk
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 01292 678666
Email: ECert@ayrshire-chamber.org
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 01382 228545
Email: international@dundeeandanguschamber.co.uk
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 0131 357 2736
Email: Annette.kinghorn@edinburghchamber.co.uk; Yvonne.alexander@edinburghchamber.co.uk; Ellen.gravestock@edinburghchamber.co.uk
Opening hours
Monday to Thursday: 9am to 5pm
Friday: 9am to 3.30pm
Telephone: 01592 647740
Email: moragdurie@fifechamber.co.uk, lyndacollins@fifechamber.co.uk, marjoryseath@fifechamber.co.uk
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 0141 204 8390
Email: documentation@glasgowchamberofcommerce.com
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 01463 718 131
Email: international@inverness-chamber.co.uk
Opening hours
Monday to Friday: 9am to 5pm
Telephone: 0141 847 5450
Email: lconnor@renfrewshirechamber.com
Opening hours
Monday to Friday: 9am to 5pm
Contact details and opening hours of more organisations offering Brexit support.
CBI teams work to help support businesses and provide support for members when guidance is released.
Email: EUnegotiations@cbi.org.uk with scotland@cbi.org.uk cc'd
Visit the Defra contact page for specific contact details and further information on who can help with your query.
The Fish Export Service (FES) is now live following successful completion of the trial and learn period. For help with exports, register using the link above or alternatively, you can call the number below to speak to an advisor.
Telephone: 0330 159 1989
For queries on vehicle operator licensing;
Telephone: 0300 123 9000
For queries on international road haulage permits;
Telephone: 0330 678 1117
Fish Export Service
Telephone: 0330 159 1989
APHA (EHC administrators)
Telephone: 01932 341111
Email: fish.exports@apha.gov.uk
Fisheries in Scotland
Telephone: 0300 244 4000
Email: marinescotland@gov.scot
Fisheries in Northern Ireland
Telephone: 0300 200 7844
Email: DAERAFisheriesTransition@daera-ni.gov.uk
Fisheries in England
Telephone: 0300 123 1032
Email: info@marinemanagement.org.uk
Fisheries in Wales
Telephone: 03000 625777
Email: holyheadmailbox@gov.wales
Daily stakeholder call questions
This Forum provides answers to an updated list of questions posed by industry stakeholders at the Border and Protocol Delivery Group daily calls with border industry stakeholders. It also contains answers to frequently asked questions sent to us through the bpdg.enquiries@cabinetoffice.gov.uk mailbox.
Visas and immigration helpline
Use this service for citizenship and nationality enquiries.
Telephone: 0300 790 6268
Contact the Home Office EU Settlement Scheme application resolution centre.
Telephone: 0300 123 7379
Contact the Medicines and Healthcare products Regulatory Agency (MHRA) customer service centre for enquiries relating to the agency's planning and procedures from 1 January 2021.
Telephone: 020 3080 6000
Email: info@mhra.gov.uk
Opening hours
Monday to Friday: 9am to 5pm
Contact the Office for Product Safety and Standards for consumer product safety and business, national and local regulations.
Telephone: 0121 345 1201
